Frequently Asked Questions

Everything you need to know about shopping with Empire Glasgow.

How long does shipping take within the UK?

Standard UK delivery typically takes 2-4 business days. We also offer an express shipping option for next-day delivery on orders placed before 2 PM GMT.

What is your return policy?

We offer a 28-day return window for all unworn items with original tags attached. Please use our online portal to generate a return shipping label.

Are your products authentic?

Yes, Empire Glasgow guarantees 100% authenticity on all footwear and apparel. Every item undergoes a rigorous multi-point inspection before being listed.

Do you ship internationally?

We ship to over 50 countries worldwide. International shipping times vary by location, typically ranging from 5 to 12 business days.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and offer flexible financing options through Klarna and Clearpay.

How can I track my order?

Once your order is dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery.